January 23, 2020

Operator-Perspective-Cover-Jan-2020.jpg
Understanding your customers helps you build better relationships. A restaurant operator's point of view may be different than that of a foodservice distributor when it comes to business interactions. This report details how restaurateurs think and act when ordering and receiving deliveries, based on an IFDA survey of 400 operators.
 

Operator-Perspective-Jan-2020.jpgHighlights include:

 
  • While a majority of operators make some preparations for receiving deliveries, not all are as ready as they could be. Ensuring drop-offs are smooth saves labor both in the restaurant kitchen and on the distribution truck, which in turn makes the delivery driver’s job easier.
  • Nearly half of operators who regularly order ingredients and supplies from more than one source say they purchase from a larger number of distributors now than they did two years ago, indicating the competition in the space continues to grow.
  • There’s some misalignment between how operators order and source ingredients now compared with how they would like to do so if distributors offered those options. For example, more operators say they prefer to place orders via smartphone app than by phone, though more are doing the latter currently.
  • DSRs should primarily focus on identifying food cost savings, according to operators.
  • The long-term growth in off-premise traffic at restaurants has led to evolving needs around staffing, frequency of orders and deliveries, LTOs, as well as food and packaging products.
Price: Free to all IFDA members as an exclusive member benefit.

Log in to access the report
 

Related Articles

November 2, 2020
IFDA Economic Report - Q4 2020

IFDA Economic Report - Q4 2020

This quarterly report by IFDA and ITR Economics provides macro-economic trends, detailed information on leading economic and industry indicators, and projections that assist foodservice distributors with strategic business planning. Each report includes exclusive analysis of what the current situation and predictions mean to distributors. Read more

April 8, 2019
Changing Priorities in Off-Premise Packaging

Changing Priorities in Off-Premise Packaging

Evolving consumer need states and new competition in the form of third-party delivery services have resulted in escalating demand for off-premise food and beverages. As a result, packaging that was originally designed to provide low-cost solutions for leftovers is now inadequate to meet emerging needs for durability, temperature maintenance and to minimize food safety concerns. Read more

March 26, 2019
A Strategic Assessment of GPOs

A Strategic Assessment of GPOs

This study prepared for IFDA by Technomic provides insight into strategically managing business in the foodservice channel around Group Purchasing Organizations (GPOs). It details current use, future plans and trends among foodservice operators, as well as distributor and manufacturer perspectives. As the GPO market continues to rapidly evolve, it’s increasingly important to understand and navigate this operating environment. Read more