December 2, 2019

Casual dining is a large sector of the foodservice industry, but changing consumer dynamics and the emergence of the fast-casual segment have these restaurants struggling to remain relevant.

Highlights include:

  • Casual dining remains the largest portion of the fullservice restaurant sector, but sales growth lags behind other foodservice segments and unit-growth is negative.
  • Millennials make up the largest group of patrons and they value expansive kids' menus.
  • Consumers' perception of value has shifted as competitive channels have stepped up to meet their need at lower price points.
  • Restaurants in the segment are reinventing themselves to focus on the customer experience, such as eatertainment concepts, a focus on bar programs, menu specialization, and outside seating.
  • Smaller chains are carving out a wider niche and are increasingly outperforming larger brands.
Technomic developed this white paper exclusively for IFDA and its members to gain better insight into the foodservice market.

Price: Free to all IFDA members as an exclusive member benefit.

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