IFDA and Technomic developed this brief highlighting the opportunities for distributors to help guide their operator customers on their technology journey. Many operators seek information on what back-of-house software and systems can help productivity and efficiency. Distributor DSRs can leverage this by providing resources and information as part of their service portfolio.
- While the pandemic focused restaurant technology on customer-facing options, operators today are increasingly interested in back-of-the-house tools to boost productivity and efficiency.
- Top areas of technology interest for foodservice operators are POS systems, inventory management and labor scheduling/tracking.
- Distributor partners can be a vital part of the operators’ information-gathering process when it comes to foodservice tech, expanding their trusted advisor role into resources on what software and systems are available and how they can benefit the operator.
- 72% of foodservice operators expect to increase spending on technology over the next two years.
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