4:15 p.m. - 5:00 p.m.

Professional Development Part 1
Communication Essentials: Communicating without Losing Your Cool 

Speaker: Shelley Row
Every day you deal with challenging situations and difficult people. It’s easy to lose your cool but that only makes the situation worse. In this interactive session, you’ll learn the secret to recognizing your own tipping point and learning how to walk yourself back from the edge. You need to know these techniques, so you don’t blow it!

9:45 a.m. - 10:30 a.m.

Professional Development Part 2
Communications Essentials: Listening Between the Lines 

Speaker: Shelley Row
We think of communication as an exchange of information. If only it were so simple. Effective communication also enhances the relationship and that requires listening between the lines. In this neuroscience-based session, you’ll learn to separate the content of discussion from the emotional context. And you’ll discover the listening skills to manage both content and context for this make-or-break skill.